Trainer I - East Coast, West Coast
RealPage, Inc. is seeking a Trainer I to deliver engaging training experiences for clients transitioning to the New OneSite platform. The role involves facilitating virtual sessions, developing training materials, and guiding clients through adoption processes.
Responsibilities
- Conduct client-facing training sessions for users transitioning to the New OneSite platform, including in-person trainings, webinars, live virtual sessions, and interactive workshops
- Develop and maintain reusable training materials and assets, such as scripts, facilitation guides, presentations, tutorials, FAQs, and other instructional resources tailored to the new platform
- Participate in special projects and team initiatives that support client adoption and platform rollout
- Incorporate feedback from peers and managers to continuously improve training effectiveness and client experience
- Monitor and support customer satisfaction metrics (CSATs) to ensure high-quality training and onboarding outcomes
- Maintain up-to-date knowledge of the New OneSite platform, as well as relevant RealPage products and features, to deliver accurate and effective training
- Perform ad hoc tasks and special projects as needed, adapting to evolving business priorities and supporting team goals
- Demonstrate and maintain mastery of assigned product certifications to uphold subject matter expertise and support training delivery
Skills
- Bachelor's degree or a minimum of one (1) year of relevant experience
- Strong communication and presentation skills
- Proficiency in Microsoft Office 365 Product Suite, Zoom, Smartsheet
- Confident public speaking skills with the ability to engage, energize, and effectively facilitate learning in a virtual or in-person classroom setting
- Excellent interpersonal skills and written/verbal communication skills
- Preferably in East Coast or West Coast
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Company Overview