[Remote] Customer Support Associate, Book Fairs - Seasonal Full Time
Note: The job is a remote job and is open to candidates in USA. Literati is a modern children’s book company focused on building reading skills in kids. As a Seasonal Full-Time Support Associate, you will provide exceptional customer service to support school book fairs and help facilitate book orders, ensuring each school is well taken care of during peak seasons.
Responsibilities
- Answering customer inquiries via phone and email
- Providing personal customer service to the contact running the book fair at the school
- Checking in with the contact at the school to help run their fair
- Distributing resources to the book fair contact to assist in book fair planning and operation
- Providing internal support for Business Development Reps and Account Managers
- Using Google Sheets, Slack and Salesforce
- Facilitating customer requests to ensure the fairs stay stocked through their duration
- Updating the CRM as customer inquiries are solved
- Operating and helping instruct customers on how to use the Square register
Skills
- Excellent communication and interpersonal skills
- Comfortable providing support via phone and email
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Ability to prioritize, multitask and stay organized
- Comfortable following documented processes and workflows
- Proficient in using resources to provide great customer service
- Experience answering phones and emails
- Strong organizational skills
- Flexibility to change tasks throughout the day
Benefits
- Access ongoing professional development opportunities to enhance your skills and advance your career.
- Enjoy a flexible and supportive work environment that encourages work-life balance and fosters a sense of community and collaboration.
Company Overview