[Remote] Solutions Engineer, Pro Products
Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company that specializes in software solutions for businesses. They are seeking a talented Pro Products Solutions Engineer to assist existing customers in adopting new features through a blend of sales skills and technical expertise, while also collaborating with cross-functional teams to ensure alignment in delivering the best solutions.
Responsibilities
- Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
- Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features
- Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue
- Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
- Create clear documentation and approach for delivery to the implementation team
- Maintain and update industry-specific scripts for the internal team to use during demos
- Respond to functional and technical elements of RFIs/RFPs
- Collaborate with cross-functional teams to share consumer insights
- Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners
Skills
- 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering
- Background in the Trades and/or Marketing a plus
- Proven track record of success within or assisting the Sales organization at previous company
- Natural ability to think and act proactively to address roadblocks and issues
- Strong communication skills to work effectively with a group of people
- A desire to constantly learn and apply these learnings in your day-to-day
Benefits
- Flextime, recognition, and support for autonomous work
- Holistic health and wellness benefits
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Support for Titans at all stages of life
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF)
- Surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
Company Overview
Company H1B Sponsorship