Client Success Associate
Mintz Group specializes in uncovering the truth through investigative services and is seeking a Client Success Associate for their Disputes practice. This role provides essential administrative and client engagement support throughout the project lifecycle, ensuring accurate documentation and effective communication.
Responsibilities
- Open new matters in accordance with practice protocols
- Conduct conflict checks in collaboration with legal and compliance teams
- Prepare and issue engagement letters and related documentation
- Track and maintain records for ongoing matters using firm platforms (e.g., SharePoint, HubSpot)
- Track incoming Requests for Proposals (RFPs) and assist with proposal submissions
- Prepare, send, and follow up on proposals using approved firm templates
- Assist in structuring, issuing, and managing retainer agreements
- Monitor proposal status and timelines, including follow-up with clients and internal stakeholders
- Draft and format client-facing documents using approved templates
- Manage routine client correspondence and follow-up under supervision of Disputes leadership
- Ensure all communications reflect firm standards of tone, clarity, and professionalism
- Coordinate with investigators, researchers, and legal team members to support timely case progress
- Maintain up-to-date project records and timelines in proprietary databases
- Assist in process improvement efforts within the Disputes practice by identifying administrative bottlenecks or gaps
- Participate in case tracking, scheduling, and administrative reporting
Skills
- Demonstrated Experience: In administrative support, legal assistant, or client service experience, preferably in a law firm, investigative practice, or legal services organization
- Case and Client Administration: Familiarity with conflict check processes, legal engagement documentation, and client proposals
- Technical Skills: Proficiency with systems such as SharePoint, HubSpot, or similar client/case tracking tools
- Communication: Strong written communication skills with attention to professional tone, formatting, and client-facing presentation
- Organization: Exceptional attention to detail and ability to manage administrative workflows and meet deadlines
- Collaboration: Demonstrates strong coordination skills, working effectively across teams to support smooth case progression
- Adaptability: Handles shifting priorities and deadlines with professionalism; able to adjust support across multiple cases
- Education: Undergraduate degree required
- Multilingual candidates are encouraged to apply
Benefits
- Comprehensive medical coverage
- Parental leave
- Generous PTO policy
Company Overview