Account Associate - Bilingual (Retention) / Chargé de compte

WM is North America’s largest comprehensive waste management environmental solutions provider. The Account Associate I – Bilingual serves as a key point of contact for Small/Medium business customers, focusing on retaining and growing the team's book of business through effective management of inbound calls and proactive customer outreach.

Responsibilities

• Communicates in a focused and compelling way that drives customers’ thoughts and actions
• Utilizes appropriate change management processes to meet the demands of the sales role
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment
• Contributes to individual and shared responsibilities in a team environment
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate

Skills

• High School Diploma or GED (accredited)
• 1 year Business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component
• Bilingual (French and English) - For Quebec Applicants: We require a bilingual speaking associate because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Stock Purchase Plan
• Company match on RRSP
• Paid Vacation
• Holidays
• Personal Days

Company Overview