Claims Technical Learning Consultant

About the position You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Under technical direction, the Technical Learning Consultant delivers technical training solutions to the organization that create and maintain a continuous learning environment, facilitate increased capabilities, and achievement of business goals. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Coordinates and performs the evaluation, enhancement and maintenance of assigned learning courses, materials, job aides and other related technical training resources for the business unit. Organizes and catalogs materials for effective, efficient and engaging use. Conducts needs analyses and implements various technical learning solutions which may include curricula, certification processes, performance support tools and job aids, instructor led training, web based training, blended learning programs, meeting facilitation, etc. Monitor and identify learning needs, skill gaps and priorities to present to training management Works with assigned business area to evaluate existing materials against priorities. Partners to build new curriculum, content and programs as needed and update existing materials to close gaps. Distributes learning materials across multiple lines of business where there is a consistent performance and learning need. Gathers and organizes agreed upon measures to evaluate training effectiveness of training courses, materials and activities. Assists in the development of plans to continuously improve design and delivery. Works closely with training management to ensure that performance and learning initiatives, and available materials, for assigned business area are aligned with opportunities identified through quality and compliance reviews. May act as a project manager to create, manage, and monitor less complex learning project plans. May perform additional duties as assigned. Reporting Relationship Typically Director or above

Responsibilities

• Coordinates and performs the evaluation, enhancement and maintenance of assigned learning courses, materials, job aides and other related technical training resources for the business unit.
• Organizes and catalogs materials for effective, efficient and engaging use.
• Conducts needs analyses and implements various technical learning solutions which may include curricula, certification processes, performance support tools and job aids, instructor led training, web based training, blended learning programs, meeting facilitation, etc.
• Monitor and identify learning needs, skill gaps and priorities to present to training management
• Works with assigned business area to evaluate existing materials against priorities.
• Partners to build new curriculum, content and programs as needed and update existing materials to close gaps.
• Distributes learning materials across multiple lines of business where there is a consistent performance and learning need.
• Gathers and organizes agreed upon measures to evaluate training effectiveness of training courses, materials and activities.
• Assists in the development of plans to continuously improve design and delivery.
• Works closely with training management to ensure that performance and learning initiatives, and available materials, for assigned business area are aligned with opportunities identified through quality and compliance reviews.
• May act as a project manager to create, manage, and monitor less complex learning project plans.

Requirements

• A solid understanding of the insurance industry, its practices and operations; broad technical background with an understanding of multiple lines of business.
• Solid knowledge of learning design, instructional methods and training techniques including curriculum design principles, adult learning and blended learning theory and strategies, and the design and integration of online and other performance support tools into on-the-job use.
• Interest in creating a continuous learning culture that recognizes and leverages the value of different learning styles, tools and techniques.
• Ability to communicate business knowledge and technical information clearly and succinctly.
• Ability to effectively interact, communicate, collaborate and build trusting partnerships with multiple business partners within scope of responsibility, team and/or matrix environment.
• Strong written and verbal communication and an ability to build credibility quickly.
• Strong analytical and problem solving skills. Demonstrated creativity in resolving unique and challenging business problems.
• Strong program and project management, organizing and planning skills.
• Ability to drive and achieve results, with experience managing multiple and shifting priorities.
• Strong computer skills including Microsoft office Suite and other business related software systems.
• A broad understanding of technical learning design, instructional methods and training techniques.
• Bachelor's degree or equivalent.
• Typically a minimum of five years of work experience, or educational design/development and training experience with knowledge of the insurance industry.

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