B2B Sales Operations Coordinator (Order Management Specialist)

About the position This is a hybrid role requiring regular in-office presence at our headquarters in Denver, Colorado Tuesday–Thursday, with the option to work remotely on Monday and Friday based on business needs. We’re looking for a highly organized, detail-driven Sales Operations Coordinator in Denver, Colorado to support our growing B2B (business-to-business) channel. In this role, you’ll serve as a key point of contact for wholesale and B2B orders—owning the flow from order submission through delivery. You’ll ensure orders are processed accurately, tracked closely, and communicated clearly while coordinating across customers, warehouses, and internal groups to keep everything running smoothly. This role is ideal for someone who thrives at the intersection of systems, process, and people—bringing strong communication skills, a sharp eye for detail, and a collaborative mindset to deliver an exceptional experience for our B2B customers. The Sales Operations Coordinator reports to the Senior Manager of Sales Operations and partners closely with B2B customers, Brand/Community, Operations, Accounting, 3PL partners, and shipping carriers.

Responsibilities

• Serve as the subject matter expert to our Team, partners, and customers for accurate, relevant order information
• Serve as the primary point of contact for entering and tracking B2B sales orders, ensuring accurate and timely processing from order entry through delivery
• Utilize NetSuite to manage customer account data and sales orders, overseeing the full order lifecycle, including inventory transfers, shipping through 3PL partners, and final delivery tracking
• Monitor and manage backorder reports to ensure items are released and invoiced promptly upon availability
• Maintain consistent, timely, and proactive communication with internal groups, partners, vendors, and customers to keep orders moving efficiently
• Act as the main liaison between Sales and relevant stakeholders for all order management inquiries
• Proactively communicate with customers by sending order confirmations and tracking information to ensure accurate and on-time delivery
• Collaborate closely with the fulfillment group to ensure accurate and timely order processing and shipment
• Provide exceptional customer service to support repeat business and reinforce TRUEWERK’s position in the performance workwear industry
• Resolve order-related issues, discrepancies, or delays with urgency, working cross-functionally to identify and implement solutions
• Maintain accurate, up-to-date records of orders, shipments, and communications within order management systems
• Help Identify process gaps and contribute to continuous improvement initiatives to enhance efficiency and customer satisfaction
• Stay informed on stock levels, shipment status, and other relevant details to provide accurate updates to customers and internal groups

Requirements

• Recent experience in B2B or wholesale operations supporting complex order requirements; 3+ years in similar role(s) preferred
• Strong understanding of order fulfillment and inventory management
• Proficiency with an ERP or order management system (we use NetSuite) and vendor compliance portals such(NuOrder, SPS Commerce, or CommerceHub)
• Advanced spreadsheet skills (Google Sheets, Microsoft Excel)
• Experience tracking items or workflows in project / task management tools (e.g., Monday.com)
• Knowledge of basic accounting principles related to order processing and invoicing

Nice-to-haves

• Experience with program orders, replenishment, compliance requirements that include routing guides, chargebacks, and vendor portal updates.
• Experience managing active accounts and recurring orders within a growth-stage consumer goods company
• Experience with apparel or outdoor products
• Familiarity with, interest in, or personal experience with the skilled trades

Benefits

• Employer-paid medical coverage
• Employer-paid dental coverage
• Optional vision coverage
• Employer-paid life and AD&D insurance
• Employer-paid short-term & long-term disability coverage
• Affordable coverage for dependents and domestic partners
• Additional out-of-pocket insurance options
• HSA account with employer contribution
• 401K with company match
• Monthly hybrid-work stipend
• Professional development reimbursement program
• Annual performance bonus
• Unlimited PTO policy
• 11 company holidays
• Employee Assistance Program for mental health support
• Free workwear for you and discounts for friends and family!

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