Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

Are you passionate about delivering exceptional technical support and customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of innovative communication and entertainment solutions, as an Experienced Fiber Customer Support Analyst. At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere, and always.

What You'll Be Doing

As an Experienced Fiber Customer Support Analyst, you will be part of a tech support team in a call center, helping arenaflex's Fios customers with their voice, data, and video services. You will troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You will thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world.

Essential Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Preferred Qualifications

* Experience with fiber and/or copper network technologies

• Knowledge of communication and networking components
• Experience with customer relationship management (CRM) software
• Certification in technical support or a related field

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Strong technical skills, including knowledge of fiber and/or copper network technologies
• Ability to work independently and as part of a team
• Strong customer service skills, with a focus on delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As an Experienced Fiber Customer Support Analyst, you will have opportunities to:

• Develop your technical skills and knowledge of fiber and/or copper network technologies
• Advance your career through promotions and professional development opportunities
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with cross-functional teams to drive business results and improve customer experiences

Work Environment and Company Culture

As a remote employee, you will work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, inclusivity, and respect. We strive to create a work environment that is welcoming, supportive, and empowering.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A weekly salary range of $670.00 to $1,774.50, depending on your location and confirmed job-related skills and experience
• Incentive-based compensation, with the potential to earn more
• Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Award-winning total rewards package, designed to help you move forward in your career and in areas of your life outside of arenaflex

Equal Employment Opportunity

We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a challenging and rewarding career opportunity, we invite you to apply for the Experienced Fiber Customer Support Analyst role at arenaflex. Apply for this job