Customer Retention & Conversion Specialist
Eschenbach Optik of America is the North American leader in solutions for the visually impaired, and they are seeking a Customer Retention & Conversion Specialist. The role involves increasing the productivity of Territory Managers by scheduling meetings, monitoring customer engagement, and providing support for open territories.
Responsibilities
- Increase productivity and efficiency of Territory Managers
- Monitor and track meeting frequency across customer strata by periodically run SugarCRM reports to ensure that A, B, C, and D accounts are benefitting from required frequency of meeting contact by an Eschenbach Territory Manager
- Call and schedule meetings for Territory Managers when frequency is deficient, exercising reasonable discretion and independent judgment
- Make at least 16 Customer phone calls each day
- Schedule at least 4 Customer Meetings on behalf of Territory Managers each day
- Provide remote coverage of ‘open’ Territories due to turnover, maintaining close telephone/web support for Key customers (A & B) and follow-up on all new leads
- Travel to open territories as needed
- To conduct in-person sales meetings/trainings with Key Customers
- To exhibit at local/regional trade shows/events critical to the territory
- Follow-up on all new leads (Stage 10 and 20 RLIs) until Territory is filled
- Coordinate with Marketing an active email and advertising campaign to maintain sufficient brand presence in the territory
- Monitor government sales of magnifiers as reported by govspend.com and through web research to create leads/RLIs and follow-up on such RLIs to schedule meetings for the Territory Managers
- Participate in staffing of National Exhibitions as needed
- Make necessary updates to Sugar CRM
- Participate in monthly Sales Conference calls
- Participate in semi-annual Virtual Sales Meetings
- Attend semi-annual Sales Meetings
- Assume other responsibilities as assigned by management
Skills
- Commitment to learn, embrace and adhere to the Eschenbach sales technique directives
- Adherence to the requirement to record all sales activities as well as their calendar via Eschenbach's CRM system
- Adherence to company dress code
- Proficiency with computers as a sales tool including the MS Office suite of applications (Excel, Word, PowerPoint)
- Familiarity with CRM software
Benefits
- 401(k)
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Retirement plan
- Travel reimbursement
Company Overview