Customer Support Specialist
Clarion Housing Group is seeking several Housing professionals and Customer Service Specialists to join their team. This role involves managing a varied and complex caseload while providing excellent customer service and making informed decisions that balance customer needs with organizational responsibilities.
Responsibilities
- Manage a varied and often complex caseload
- Work closely with internal teams and external agencies
- Contribute to active learning and knowledge-sharing to support continuous improvement
- Interpret policy and apply guidance accurately
- Make informed decisions that balance customer needs and organisational responsibilities
- Manage time effectively and stay adaptable as priorities shift
- Build strong relationships and create a positive experience for residents
Skills
- Customer-focused role in social housing
- Multi-case management experience
- Confident decision-making skills
- Ability to manage a varied and often complex caseload
- Strong communication skills
- Experience working closely with internal teams and external agencies
- Ability to contribute to active learning and knowledge-sharing
- Housing technical experience
- Understanding of tenancy management, enforcement, and relevant legislation
- Ability to interpret policy and apply guidance accurately
- Ability to make informed decisions that balance customer needs and organisational responsibilities
- Accuracy and attention to detail
- Ability to work to a high standard in a busy environment
- Effective time management skills
- Adaptability as priorities shift
- Confidence in making sound judgments
- Ability to take ownership of cases
- Ability to build strong relationships
- Ability to create a positive experience for residents
- Eligibility to work in the UK
- Reside in England or Wales for the duration of employment
Company Overview