Loan Servicing Specialist, Collections
LendKey Technologies, Inc. is a financial technology firm that provides lending-as-a-service solutions to credit unions and community banks. The Loan Servicing Specialist, Collections is responsible for assisting borrowers in resolving outstanding loan debt through proactive outreach and payment negotiations while ensuring compliance with regulations.
Responsibilities
- Conduct outbound collection calls to borrowers and cosigners on past-due accounts
- Negotiate and establish payment arrangements that align with both borrower capability and company policy
- Counsel borrowers with professionalism and confidence to help them understand repayment options
- Assist with resolving delinquent loan balances through cash collections or forbearance when appropriate
- Demonstrate in-depth knowledge of loan products, systems, and collections processes
- Maintain confidentiality and security of borrower information at all times
- Problem-solve and perform due diligence to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws
- Accurately document all collection activity, borrower communications, and account updates in the system
- Collaborate with internal teams to resolve borrower concerns and ensure a seamless customer experience
- Meet or exceed established daily, weekly, and monthly performance goals for collections, quality, and customer engagement
Skills
- Proven ability to counsel, problem-solve, and negotiate effectively with confidence and professionalism
- Excellent verbal communication and active listening skills
- Strong attention to detail and accuracy in documentation and record-keeping
- Ability to adapt to changing priorities and work in a fast-paced, goal-oriented environment
- Courteous, empathetic, and positive attitude when dealing with challenging conversations
- Strong suit basic mathematical proficiency
- Proficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems
- Previous experience in collections, loan servicing, or customer support is preferred but not required
- 1 year of customer service experience preferred
Benefits
- Comprehensive medical, dental, vision, and life insurance benefits
- 21 days of paid time off
- Paid training
Company Overview