Customer Service
Blue Cross and Blue Shield of Vermont is looking for a Customer Service Representative to join our Federal Employment Program team. The role involves providing technical knowledge and customer service skills to assist members and providers, ensuring high-quality customer interactions and documentation.
Responsibilities
- Complete a program comprised of classroom and on-the-job training that will provide the technical knowledge and customer service skills needed to accurately answer most member and provider questions
- Learn and utilize customer service skills in order to successfully handle all customer interactions in a consistent, courteous, and professional manner
- Accurately document, track, and research all inquiries in Customer Focus (CF) according to department guidelines and written procedures
- Achieve a level of call volume and quality goals as set forth in the Customer Service Career Pathing Guidelines. Successful achievement of these goals will help enable to CSR to transition to a Customer Service Representative II position
Skills
- High school graduate or equivalent required
- Analytical and critical thinking skills required
- Computer literacy, strong typing and spelling skills required
- The ability to multitask, problem solve and work independently is necessary
- One to two years of successful customer service experience, preferably in a health insurance or health care setting is desired
Benefits
- Health insurance (including vision)
- Dental coverage (free to employees)
- Wellness Program
- 401(k) with employer match + automatic employer contribution
- Life Insurance
- Disability Insurance
- Combined time off (CTO) – 20 days per year + 10 paid holidays
- Tuition Reimbursement
- Student Loan Repayment
- Dependent Caregiver Benefits
Company Overview