[Remote] Healthcare Service Representative I - Patient Access Center - Kelsey Seybold Clinic - Remote
Note: The job is a remote job and is open to candidates in USA. Optum is part of a leading health care organization, Kelsey-Seybold Clinic, which is recognized for delivering coordinated care. The Healthcare Services Representative will be responsible for scheduling appointments, confirming them, and providing comprehensive service to resolve caller requests.
Responsibilities
- Scheduling appointments in a prompt and courteous manner utilizing a PC
- Confirming appointments and handling cancellations in a timely, efficient and courteous manner
- Problem solving for patients utilizing identified resources
- Providing comprehensive service to facilitate a resolution for any caller request
- Acquiring and maintaining computer skills to effectively utilize applicable software
Skills
- High School diploma or GED from an accredited program
- 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
- Proven excellent customer service and telephone etiquette skills
- Proven critical thinking skills
- Proven ability to fluently speak, write and understand the English and language
- 2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel
- Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
- Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview
Company H1B Sponsorship