Desktop Support Specialist
Ibotta is a leading performance marketing platform seeking a Desktop Support Specialist to enhance their IT infrastructure. The role involves troubleshooting and supporting Windows and macOS environments while providing end user support to ensure smooth operations.
Responsibilities
- Serve as the frontline for all IT service/support and collaborate cross-departmentally on front-line security initiatives
- Respond to desktop support tickets, including troubleshooting computer hardware and software issues, login and access problems, and prioritizing based on user impact
- Onboard new hires, including account setup, computer provisioning, and training
- Offboard employees by handling account removal
- Assist with inventory management
- Perform basic maintenance of Ibotta infrastructure
- Escalate tickets to appropriate support teams as needed
- Assist with audits as required
Skills
- 1-2 years of progressive information technology experience
- 1-2 years of supporting macOS and Windows 10 in the enterprise
- Action-oriented, customer-focused, nimble learner, and tech-savvy
- Excellent written and verbal communication skills
- High attention to detail
- Knowledge of iOS and Android
- Ability to troubleshoot common hardware/software issues
- Ability to meet deadlines and adapt to changing priorities
- Familiarity with ITIL practices and Jira Service Management
- Any/all of the following certifications: Apple Certified Support Professional (ACSP)
- GSuite Administrator or applicable experience in Google
Benefits
- Flexible time off
- Benefits package (including medical, dental, vision)
- Lifestyle Spending Account
- Employee Stock Purchase Program
- 401k match
- Paid parking
- Bagel Thursdays
- Snacks and occasional meals
Company Overview