[Remote] Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. Accuris is a company that delivers essential intelligence for decision making. They are seeking an Onboarding Specialist who will be responsible for the smooth implementation of solutions for new customers, focusing on guiding clients through setup, training, and initial adoption.

Responsibilities

• Coordinate and execute implementation projects for new customers, ensuring timelines and objectives are met
• Serve as the primary point of contact during onboarding, guiding customers through configuration and initial product use
• Deliver training sessions and provide resources to support effective adoption
• Identify and resolve technical or process issues during implementation in collaboration with internal teams
• Document progress and provide clear status updates for each implementation
• Proactively escalate risks or blockers to maintain a smooth customer experience

Skills

• 1–2 years of experience in implementation, onboarding, or similar roles in SaaS or technology training environments
• Experience coordinating projects and delivering customer training
• Understanding of software adoption processes and best practices for onboarding
• Strong communication skills (written and verbal)
• Ability to manage multiple implementation projects simultaneously
• Familiarity with CRM tools (e.g., Salesforce) and project management platforms
• Detail-oriented with a proactive, problem-solving mindset
• Collaborative approach when working with internal teams (Product, Support, Sales)

Company Overview

Company H1B Sponsorship