[Remote] Bank Fraud Servicing Representative (Bilingual) - S
Note: The job is a remote job and is open to candidates in USA. Canadian Tire Corporation is a trusted and iconic retail brand in Canada, seeking Bilingual Bank Fraud Servicing Representatives. The role involves identifying suspected fraud and managing customer accounts with a focus on exceptional customer service.
Responsibilities
- Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
- Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames
Skills
- Bilingual (English & French) fluency
- Customer focused, who go above and beyond to respond to the evolving needs of customers
- Solutions oriented and outcome focused, with a strong attention to detail
- Team players with strong communications skills, who build relationships easily
- Willingness to learn and solve problems while keeping the customer top of mind
- Weekend availability is required
- Successful completion of reference check, credit check, criminal background check, and global sanctions and PEP screening
- Some experience in a contact centre or customer service role
Benefits
- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Company Overview