[Remote] Technical Support Representative I (Remote), Temp to Hire
Note: The job is a remote job and is open to candidates in USA. HME is a company that has been creating innovative products for the drive-thru and pro-audio industries since 1971, focusing on customer satisfaction and collaboration. They are currently seeking a Technical Support Representative to provide support to customers and installers through troubleshooting, maintenance, and installation assistance in a remote call center environment.
Responsibilities
- Answer incoming calls from customers and installers
- Provide operation, troubleshooting, maintenance, and installation support
- Promote and maintain positive customer relations
- Provide troubleshooting and repair support to installers and customers over the telephone
- Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
- Administer service programs to effectively correct service issues
- Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
- Prepare and maintains daily logs and records
- Identify and makes recommendations for product improvement
- Training will be provided
Skills
- Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
- Excellent verbal and written communication
- Proven excellent attendance history in your previous employment
- Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
- Must have flexibility with shifts, including weekend coverage
Benefits
- Tuition reimbursement
- 3 weeks paid vacation your first year
- Paid holidays
- Medical
- Vision and dental coverage
- Pet insurance
- Life insurance
- 401K contributions
Company Overview
Company H1B Sponsorship