NPI Staff Program Manager – Federal and Defense Programs

About the position Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader. We’re looking for an experienced NPI Staff Program Manager-Federal and Defense Programs to join our Product Management team. This role is hybrid and based in our San Jose, CA office three days a week.Reporting to the Vice President of Product Operations & NPI, you will oversee high-priority programs supporting GovCloud and IL5 cloud environments tailored for U.S. Federal and Defense customers.

Responsibilities

• Planning and executing large-scale product development and feature launches for GovCloud and IL5 environments
• Collaborating with Product, Engineering, Legal, Compliance, and other teams to ensure successful program delivery for Federal agencies and DoD-specific missions
• Serving as the central liaison, coordinating efforts from design through launch, ensuring compliance with FedRAMP and IL5 standards
• Providing regular updates to leadership on program progress, compliance, risks, and opportunities, ensuring transparency and alignment

Requirements

• 8+ years of experience in Product Operations, Program Management, or NPI within SaaS or cybersecurity industries
• Possess deep knowledge of FedRAMP and IL5 standards, with proven expertise managing complex product introductions in Federal agencies, DoD environments, and GovCloud/IL5 cloud ecosystems
• Proficient in program management tools, such as Jira, Confluence
• ​​U.S. citizenship is required for this position due to the nature of the customers assigned to this role
• Willing to initiate and complete Federal and Defense certification processes as required

Nice-to-haves

• Experience leading programs for GovCloud, FedRAMP, or IL5 cybersecurity initiatives for Federal and Defense agencies
• Familiarity with service delivery across design, security implementation, and post-deployment in secure environments like NSS or CUI

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

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