Experienced Customer Service Representative Administrator – arenaflex
Transforming Customer Experiences in a Fast-Paced Recovery Environment
At arenaflex, we're driven by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical... communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Join arenaflex's MVRecovery Team
MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a arenaflex Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.
Key Responsibilities:
* Maintain account orderliness, ensuring a field agent is assigned to each account
- Update designated accounts with new information received from the client
- Communicate any escalated information to the client or supervisor as needed
- Facilitate the successful recovery of assigned collateral
- Demonstrate basic product and service knowledge and initiate required actions as needed
- Perform responsibilities 100% via computer – no field work or travel required
Ideal Candidate:
* Strong phone skills with ability to give clear and concise direction
- Strong multi-tasking and organization skills
- Experience with collateral repossession
- Collections, asset recovery, skip tracing, credit experience would be beneficial
- High level of experience using G-Suite, MS Office and related applications
What We Offer:
* Remote work opportunities with flexible schedules
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support
Requirements:
* High School Diploma, or equivalent
- Minimum 2 years Customer Service and Account Management experience, or equivalent
- Legal authorization to work in the U.S. indefinitely is required
- Employer work permit sponsorship is not available for this position
Benefits:
* Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement:
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
Join Our Team:
We're proud of our people-first and community-focused culture, empowering every arenaflexian to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Accommodations:
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected]
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