Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service for Voice, Data, and Video Services

Welcome to arenaflex

At arenaflex, we empower people to live, work, and thrive by connecting them to what brings them joy. We're a community of innovators, creatives, and impact-makers who believe in the power of listening and learning. Our team is dedicated to driving innovation, creativity, and impact in the world, and we're looking for like-minded individuals to join us. If you're passionate about delivering exceptional customer service and technical support, we want to hear from you.

About the Role

As a Fiber Customer Support Analyst at arenaflex, you'll be the go-to expert for our customers' technical questions and issues. You'll join a dynamic team of tech support specialists in a call center, where you'll provide top-notch support for our Fios customers with their voice, data, and video services. Your expertise will help troubleshoot issues in hardware, software, applications, networks, or devices, and you'll be the trusted advisor for our customers' tech-related queries.

Key Responsibilities

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and passionate customer service professional with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. If you have a related Associate Degree or 2+ years of relevant experience, that's a plus. Technical support call center experience is also a desirable asset.

Essential Qualifications

• Dedication to customer service excellence
• Amazing communication skills
• Positive, professional attitude
• Ability to work in a fast-paced environment
• Enjoy helping customers connect to the digital world

Preferred Qualifications

• Related Associate Degree or 2+ years of relevant experience
• Technical support call center experience

Skills and Competencies

To succeed in this role, you'll need to possess strong technical skills, excellent communication and problem-solving abilities, and a customer-centric approach. You'll be comfortable working in a dynamic environment, prioritizing tasks, and managing multiple projects simultaneously. Your positive attitude, empathy, and patience will make you a trusted advisor for our customers.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to training programs, mentorship, and opportunities to take on new challenges and responsibilities. Our culture encourages innovation, creativity, and experimentation, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Work Environment and Company Culture

Our work environment is collaborative, inclusive, and empowering. We believe in fostering a sense of belonging, where everyone feels valued, connected, and empowered to reach their potential and contribute their best. You'll be working remotely from home with occasional in-person trainings and meetings, and you'll be part of a dynamic team that's passionate about delivering exceptional customer service.

Compensation, Perks, and Benefits

Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. We offer a competitive compensation package, health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. If you're hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule.

Conclusion

If you're passionate about delivering exceptional customer service and technical support, we want to hear from you. Join our team of innovators, creatives, and impact-makers at arenaflex, and be part of a community that's dedicated to driving innovation, creativity, and impact in the world. Apply now and take the first step towards an exciting and rewarding career with arenaflex.