Campus Internship - Customer Care, Global New A...
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Business Unit/ Role Specific Info The Global Servicing (GS) team is comprised of several interconnected business units which collectively provide service on a global scale, playing a central role in helping American Express achieve its vision of being the world’s most respected service brand. As part of GS, the Global Credit and Fraud Operations (GCFO) organization plays a vital role in providing the world’s best customer experience over various cardmember journeys from new acquisitions to Credit & Collections, ensuring we protect the company’s assets & brand. As part of GCFO, Global Fraud oversees the end-to-end management of Fraud & Authorization Servicing and Claims processing worldwide. Our mission is to ensure every interaction is managed with precision, care, and an unwavering commitment to protecting both our customers and our company. How will you make an impact in this role? This internship opportunity focused on Control Management, with an emphasis on process mapping and gap identification. The intern will work closely with Operations leaders to analyze existing operational processes, document workflows, and pinpoint systemic gaps that could impact risk, compliance, or efficiency. This role is ideal for students or recent graduates interested in risk management, auditing, or business process optimization. Key Responsibilities: Process Mapping: Document and visualize current business processes using tools like flowcharts, diagrams, and process modeling software (e.g., Microsoft Visio). Conduct interviews with stakeholders to gather detailed information on workflows across departments. Gap Identification: Analyze mapped processes to identify systemic gaps, inefficiencies, redundancies, or control weaknesses. Evaluate risks associated with these gaps and recommend mitigation strategies. Risk and Control Assessment: Assist in reviewing internal controls to ensure alignment with regulatory requirements and company policies. Documentation and Reporting: Prepare reports, summaries, and presentations on findings, including visual aids to communicate process maps and gap analyses to management. Collaboration: Work with cross-functional teams (e.g., operations, compliance, risk management, GBI) to validate process details and gather feedback on proposed improvements. Research and Best Practices: Conduct research on industry standards for control management and process optimization to inform recommendations. Ad Hoc Support: Assist with other control management tasks, such as updating control as needed. Skills and Qualifications Education: Currently enrolled in or recently graduated from a Bachelor's or Master's program in Business Administration, Finance, Accounting, Risk Management, Industrial Engineering, or a related field. Experience: No prior professional experience required, but relevant coursework, projects, or extracurricular activities in process improvement, auditing, or risk management is a plus. Strong analytical and problem-solving abilities, with attention to detail. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with process mapping tools (e.g., Visio) is preferred. Basic understanding of control frameworks or risk management principles is advantageous. Excellent communication skills, both written and verbal, for stakeholder interactions and reporting.Ability to work independently and in a team environment, managing multiple tasks within deadlines.
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