Junior Associate Solutions Consultant
Zendesk is a company that focuses on improving customer service experiences. They are seeking a Junior Associate Solutions Consultant to support sales and solutions consulting teams by providing technical support and understanding customer needs in the SMB market segment.
Responsibilities
- Sales and Presales Support: Assist the sales and solutions consulting team in developing proposals, preparing presentations, delivering solution assets/demonstrations, and managing customer relationships to drive sales initiatives
- Cross-Functional Collaboration: Work closely with various teams within the Go-to-Market organization to understand different functions and how they contribute to overall business goals
- Market Research and Analysis: Conduct market research to identify trends, customer needs, and competitive landscape, providing insights to inform strategic decisions
- Marketing Initiatives: Collaborate with the sales and marketing teams to support campaigns, create content, and help drive demand for Zendesk solutions
Skills
- Bachelor's degree in Business, Computer Science, Communications, or a related field with applicable coursework
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Proficiency in office productivity software
- Awareness of AI technologies (LLM, ChatGPT) and web/scripting technologies (e.g., HTML and CSS) and SaaS applications
- A proactive and adaptable mindset
- Eagerness to learn
- A passion for technology and customer experience
- An internship or relevant experience in sales, call centers, or customer service
Benefits
- Competitive salary
- Health and wellness benefits
- Opportunities for career advancement
Company Overview
Company H1B Sponsorship