HR Coordinator
Manulife is a leading international financial services provider, and they are seeking an HR Coordinator to join their North American Human Resources Contact Center AskHR Team. The role involves providing customer service-oriented support, managing sensitive information, and ensuring accurate responses to inquiries from employees and third parties.
Responsibilities
- Supports AskHR Contact Centre
- Responsible for providing prompt and accurate responses to employees and third parties in a clear, consistent and professional manner
- Manage sensitive and confidential information
- Complete employee and third party requests generating outputs: faxes, EV letters, file requests, tax & pay statement requests, etc
- Consolidate employee records, manager files, payroll files (paper & electronic), etc
- Miscellaneous Admin tasks
Skills
- High-comfort working in a fast-paced, high-volume, and ever-changing environment
- Excellent organizational & time management skills
- Attention to detail, accuracy, efficiency and ability to handle multiple priorities
- Ability to be resourceful, strong research skills
- Ability to multi-task, prioritize and meet timelines
- Ability to handle sensitive and complex information
- High level of professionalism in interaction with customers
- Excellent verbal & written communication skills in English is required
- Solid team player
- HR Experience Preferred
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
Company Overview