Claims Adjuster, Field or Desktop Claims, HYBRID (Nanaimo, BC)

SCM Insurance Services is looking to add a Claims Adjuster to their team, who will operate in a hybrid environment supporting field requests or working remotely on Desktop Claims. The role involves actively adjusting claims while maximizing business development opportunities, including investigating claims, providing customer service, and negotiating settlements.

Responsibilities

• Prompt contact and follow up with policy holders and claimants
• Investigate the cause and report to clients with solid recommendations
• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements
• Throughout the claims process, provide high level of customer service to clients and the insured
• Participate and share ownership and responsibility for afterhours customer service requirements when required
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Skills

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)
• The ideal candidate is required to successfully pass the test for the Adjuster's BC license Level 1 prior to employment
• Ongoing commitment to education and learning, preferably pursuing CIP designation as well
• Effective analytical skills, including identification of cause-and-effect dynamics
• Able to draw valid conclusions and effectively communicate them
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information
• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations

Benefits

• Pay-for-Performance Incentives
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Referral Bonuses
• Employee Perks (access to vendor discount programs)

Company Overview