Call Center Sales Representative - Hybrid

AT&T is a global leader in communications and technology, seeking a Call Center Sales Representative to redefine customer service. The role involves providing solutions to prospective and existing customers, enhancing their service experience, and driving satisfaction.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment
• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
• Paid training

Skills

• Ability to report to the Cerritos, CA location 3-4 days weekly and work remotely 1-2 days weekly
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details
• Ability to handle customer interactions (calls, chats, emails) in a fast-paced environment
• Ability to accurately resolve issues related to service, billing, payments, and collections
• Ability to explain bills and product features clearly
• Ability to troubleshoot basic problems and seek higher support if needed
• Ability to build customer confidence and loyalty by resolving issues
• Ability to support various customer inquiries, including technical issues
• Ability to work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
• Verified internet service (secure, reliable, and dedicated high speed is required to support business needs)
• Established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Availability, accessibility, and accountability to work during established work schedules and shifts
• Compliance with organizational security and compliance standards, trainings, performance management, and recurring management routines

Benefits

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Company Overview

Company H1B Sponsorship