Customer Quality Engineer I

LivaNova is a global medtech company dedicated to changing lives through innovative healthcare solutions. The Customer Quality Engineer will provide clinical and technical support for customers, investigate complaints, and ensure compliance with regulatory requirements.

Responsibilities

• Provide real-time clinical and technical support to our customers through the Technical Support Call Center
• Utilize product knowledge to educate customers while solving problems that impact patient care
• Support complaint investigation for both commercial patients as well as patients participating in clinical studies
• Evaluate priority level of reported complaints and manage them accordingly to ensure patient safety and customer satisfaction
• Develop an investigation plan and perform the technical and clinical analyses needed for the complaint investigation
• Drive and coordinate the investigations in close collaboration with LivaNova field representatives
• Manage priorities to ensure timely investigation and closure of complaints
• Develop a clear understanding of malfunction and adverse event reporting requirements and processes to submit reports to domestic and international governmental agencies
• Collaborate with interdepartmental teams on department and interdepartmental projects
• Update procedures and identify/implement process changes, as necessary

Skills

• BS Degree in biomedical, electrical, life science, or another engineering discipline
• Superb time management skills
• Excellent problem solving and analytical skills
• Strong organizational skills. Ability to manage priorities
• Professional verbal and written communication skills
• Exceptional documentation skills
• Strong interpersonal skills. Ability to interface with technical resources and cross-functional teams. Setting a professional tone and establishing a cooperative partnership
• Thriving in a challenging, fast-paced, results-oriented environment
• Regulated industry expertise and experience in a technical environment in the healthcare, medical device, or pharmaceutical fields a plus!

Benefits

• Annual bonus

Company Overview

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