[Remote] Bilingual People Operations Associate

Note: The job is a remote job and is open to candidates in USA. Valet Living is seeking a Bilingual People Operations Associate (HR Operations) to help deliver a seamless and supportive experience for new hires and current associates. In this role, you’ll guide associates through onboarding, answer questions about policies and procedures, and ensure compliance—all while contributing to a positive and engaging work environment.

Responsibilities

• Facilitate a welcoming and efficient onboarding process for new hires in a high-volume environment
• Guide new hires through every onboarding step, ensuring tasks are completed and questions are answered
• Provide personalized support to help new hires navigate systems and understand their next steps
• Act as a primary resource for associates needing assistance with company policies, procedures, and systems
• Manage inquiries through the company’s case management system, delivering timely and accurate responses
• Answer incoming associate calls and voicemails with professionalism and empathy
• Complete I-9 verification and review background checks per company guidelines
• Maintain up-to-date associate information and ensure compliance with federal, state, and local regulations
• Handle employment verifications, wage audits, and personnel file management
• Input data into Workday and assist with report generation and data analysis using Microsoft Excel
• Maintain confidentiality and discretion when managing sensitive associate information
• Document and maintain process procedures, creating self-service resources for associates
• Recommend process improvements to increase efficiency and enhance the associate experience
• Participate in Workday testing, system updates, and ongoing training

Skills

• Bilingual Proficiency: Fluent in both Spanish and English (speaking, reading, writing)
• Education: High school diploma/GED required
• Experience: 0-2 years of related HR or People Operations experience
• Tech-Savvy: Proficient in MS Word, Outlook, Excel, PowerPoint
• Organized & Detail-Oriented: Able to multitask and prioritize in a fast-paced environment while ensuring accuracy
• Communication: Strong written and verbal communication skills with a positive, team-focused attitude
• Problem-Solver: Takes ownership, uses critical thinking, and seeks solutions that support a positive associate experience
• Discretion: Comfortable handling sensitive information with compassion and integrity
• Bachelor's degree in HR or Business preferred
• Workday experience preferred

Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

Company Overview