Experienced Customer Care Representative – Retail Technology Support

At arenaflex, we are a full-service technology platform designed to generate revenue for retail businesses. Our product breadth is designed for Independent Operators running 1 location all the way to large chains having hundreds of store fronts. Located in our beautiful Miami office near Edgewater, we are a dynamic and innovative company that is passionate about delivering exceptional customer experiences. We are currently hiring an Experienced Customer Care Representative to join our team. As a Customer Care Representative, you will be the first line of contact for our clients who need software assistance. You will demonstrate strong computer technical and troubleshooting skills that allow you to assist customers with product and service information and solutions.

Job Responsibilities:

As a Customer Care Representative at arenaflex, you will be responsible for:

• Providing exceptional customer service experience to our clients, responding to their technical needs and questions in a timely and professional manner.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting and escalating for resolution if necessary; following up to ensure resolution.
• Maximizing phone availability to ensure that clients experience minimal hold-times in the queue.
• Assisting customers with empathy, patience, and keeping composure under pressure.
• Logging all relevant details regarding client interactions/services rendered using our ticketing system.
• Working on special projects as assigned by management.
• Keeping up to date on all products and services offered to the clients.
• Working as a team to assist other representatives in order to benefit the department and resolve client issues efficiently and maintain a high level of customer service.
• Communicating and coordinating with internal departments.
• Answering queries that are initiated through the company website and routing requests through proper channels to assist in generating sales.
• Working a flexible schedule and occasional overtime when necessary.

Qualifications:

To be successful as a Customer Care Representative at arenaflex, you will need:

• A High School Diploma or equivalent.
• 2 years of experience in customer service or technical support.
• A+ Certification.
• Ability to perform effectively under stress in a high call volume environment.
• Front-line interaction via live chat and telephones.
• Troubleshooting a variety of technical and non-technical issues.
• Ability to work in different shifts (40 hours a week).
• Demonstrate passion and perseverance for excellence with respect to treating and caring for customers.
• Troubleshooting, problem-solving, and root-cause analysis skills to promptly resolve client issues, ability to learn on the fly when necessary.
• Ability to speak and communicate ideas clearly.
• Ability to type 40 wpm.
• Strong work ethic and attention to detail.

Business Unit:

Our Retail Technology Support team is part of arenaflex's Granbury business unit, which is dedicated to delivering innovative solutions to the retail industry.

Scheduled Weekly Hours:

40 hours per week

Number of Openings Available:

1 opening available

Worker Type:

Regular

About arenaflex:

arenaflex is a leading provider of enterprise management software solutions to various industries, including retail. Our vision is to be the branded global leader across our vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Why Join arenaflex?

* Work with a dynamic and innovative company that is passionate about delivering exceptional customer experiences.

• Be part of a team that is dedicated to making a difference in the retail industry.
• Enjoy a flexible schedule and occasional overtime opportunities.
• Develop your skills and knowledge in a fast-paced and challenging environment.
• Collaborate with a diverse and talented team of professionals.
• Enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job