Employee Licensing Analyst
The Hartford is an insurance company dedicated to making a difference and providing exceptional service. As an Employee Licensing Analyst, you will work collaboratively with licensed employee professionals to build productive relationships and ensure compliance with regulatory requirements while managing a high-volume workload.
Responsibilities
- Perform hands-on technical work for high-volume transactions. Specific areas of accountability will align with functional team needs, which may include Personal Insurance, Business Insurance, Employee Benefits, Claims Adjusters, and/or Medical Nurses
- Review and validate data across multiple systems to ensure accuracy, consistency, and compliance with company and regulatory standards
- Coordinate supporting tasks and prioritize workload to meet service requirements and customer needs (e.g., new license processing, license maintenance, and appointment activities)
- Ensure data integrity and adherence to regulatory guidelines
- Monitor work performance to achieve productivity, quality, and service commitments
- Identify and contribute to process improvement initiatives
- Participate in projects related to licensing, appointments, legal compliance, continuing education, and market conduct analysis
- Collaborate with leadership on process changes and problem resolution
- Apply strong business acumen to support operational processes and maintain data integrity across systems
- Serve as a primary resource and point of contact for licensed staff and business partners regarding functional processes and workflows
- Facilitate new hire “Meet and Greet” sessions with customers, tailored to functional responsibilities and team needs
- Assist licensed employees in gathering required documentation to meet regulatory licensing guidelines; may involve one-on-one sessions with licensees, leadership, and/or Employee Relations
- Manage incoming emails and customer calls, strive for first-contact resolution, and deliver a positive customer experience
- Identify and actively contribute to initiatives that enhance efficiency, accuracy, and compliance within licensing and contracting processes
- Collaborate closely with leadership to implement process changes and resolve operational challenges
- Participate in projects related to key areas such as licensing, appointments, legal compliance, continuing education, and market conduct analysis
Skills
- Strong computer proficiency with the ability to quickly learn and adapt to new software systems
- Demonstrated strength in decision-making, problem-solving, critical thinking, and influencing outcomes
- Proven commitment to delivering best-in-class service and support
- Excellent verbal and written communication skills; ability to build and maintain strong professional relationships
- Ability to quickly understand business needs, gather essential information, identify key objectives, evaluate options, and implement effective solutions
- Independent, self-motivated, with a high aptitude for learning and intellectual curiosity
- Familiarity with state insurance licensing and continuing education requirements is a plus
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview