Account Executive (New York)

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. As an Account Executive, you will drive revenue growth within an assigned territory, engaging in prospecting, closing deals, and delivering software demonstrations while collaborating with internal teams to ensure customer success.

Responsibilities

• Prospecting & Lead Generation: Actively seek out new business opportunities within your territory by identifying and engaging prospective customers through multiple channels, including but not limited to cold calls, emails, social media, and walk-ins. Develop key industry relationships virtually, using a mainly inside sales approach to prospecting
• Sales Targets: Achieve and surpass assigned sales quotas by independently managing outbound sales activities and opportunity building
• Customer Engagement: Conduct discovery calls, deliver software demonstrations, and tailor proposals to meet customer needs
• Software Demonstrations: Deliver in-person and virtual software demonstrations to showcase Tripleseat’s platform. Highlight how Tripleseat addresses customer pain points, provide technical expertise, and answer any questions related to product functionality and integration
• Territory Management: Maintain a robust pipeline of opportunities, aiming to keep it at least five times the annual revenue quota. Actively target new venue and restaurant openings and top restaurants that have the maximum impact to our network and business
• Collaboration: Work closely with other Tripleseat teams, including Account Management, Inside Sales, and Customer Support, to ensure customer success and revenue maximization
• Contract Negotiation & Proposal Preparation: Prepare detailed proposals and negotiate contracts, ensuring both customer satisfaction and Tripleseat's interests
• CRM & Reporting: Keep accurate and up-to-date CRM records and provide regular reports on pipeline status and sales activities
• Market Expertise: Stay updated on competitive trends and market dynamics to position Tripleseat effectively and respond to customer queries. Develop and execute a go-to-market strategy specific to your assigned territory. Use existing industry relationships to secure top-level meetings at restaurants, unique venues, and groups in your assigned territory
• Other related duties as assigned

Skills

• Demonstrated success in achieving quota in software or SaaS sales, preferably with experience in hospitality software sales
• In-depth understanding of the hospitality industry and its technology needs
• Strong interpersonal skills, with the ability to clearly articulate technical solutions and engage with a diverse base of prospects
• Ability to effectively present Tripleseat software to prospects, ensuring they understand its benefits and capabilities in resolving their specific needs
• Proven ability to handle multiple sales cycles simultaneously while managing time effectively
• Strong analytical mindset with the ability to resolve complex customer issues
• Ability to work effectively in cross-functional teams, collaborating with different departments to ensure customer success
• A customer-focused attitude and the ability to build rapport across teams
• 1-3 years of experience in hospitality software sales, with a strong network within the industry
• Experience in driving sales in a fast-paced, short sales cycle environment
• Proven experience managing sales in a specific territory, with a demonstrated understanding of local markets and customer needs
• Experience working in a remote sales role with high independence
• Familiarity with event management platforms or similar SaaS solutions
• Experience in event management, restaurant or hotel operations

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Company Paid Life Insurance, Short- and Long-Term Disability Plans
• 401(k) with Company Match
• Parental Leave
• Flexible Paid Time Off
• Pet Insurance

Company Overview