Virtual Item Processing Lead Specialist

KeyBank is seeking a detail-oriented Processing Specialist to support banking operations by managing and optimizing image-based workflows. This role focuses on processing, validating, and enhancing digital images for financial documents, ensuring accuracy, compliance, and efficiency in transaction processing.

Responsibilities

• Process and validate images of checks, payment documents, and other financial records using specialized imaging systems
• Ensure compliance with Key Bank’s banking standards, regulatory requirements, and security protocols
• Optimize image quality for accurate data extraction and fraud description
• Collaborate with operations and IT teams to troubleshoot imaging issues and improve workflows
• Monitor system performance and recommend enhancements for speed and accuracy
• Maintain documentation for imaging processes and adhere to audit requirements
• Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
• Performs basic routine tasks assigned by manager with little autonomy
• May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers
• Completes work by following clear defined procedures
• Identifies and resolves moderate issues by following established guidelines
• Refers more complex problems to Senior level or supervisor
• May provide service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
• Uses some independence of thought to resolve basic issues and refers more complex problems to supervisors or other experts
• Recommends and implements programs to solve routine issues, contributes to workflow or process change and redesign, and forms a foundational/basic understanding of the specific product or process
• Is fully proficient in duties while working under moderate to limited supervision
• Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice

Skills

• High School Diploma or GED (required)
• Minimum 1 year in operations or general office role (required)
• Strong 10 key skills are required
• Bachelor's Degree or equivalent experience (preferred)

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