[Remote] Account Manager - Analyst
Note: The job is a remote job and is open to candidates in USA. CVS Health is the nation’s leading health solutions company, reaching millions of Americans through various channels. The Account Manager is responsible for overseeing day-to-day PBM operations, acting as the main point of contact for clients, and ensuring the successful delivery of client requests through effective communication and problem-solving skills.
Responsibilities
- Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client
- Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome
- Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution
- Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met
Skills
- 1+ years of experience in a client services-based environment or previous account management experience
- Excellent organizational skills
- Excellent verbal and written interpersonal communication skills
- Strong problem solving and critical thinking skills
- Able to be on camera for meetings with reliable attendance
- Prior Healthcare experience managing insurance, healthcare, or benefit accounts
- Experience with Medicaid, Commercial, and/or Medicare Part D Plans
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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