[Remote] Website Account Manager
Note: The job is a remote job and is open to candidates in USA. Saffire, LLC is a premium service provider of ticketing, websites, branding, and more, serving various industries. They are seeking a Website Account Manager I to lead client onboarding and support, ensuring successful website launches and ongoing client satisfaction.
Responsibilities
- Lead new clients from project kick-off through site launch. This may be a ticket portal or a full website, so the needs vary from project to project. This position acts as both a coach (teaching clients how to use the software) and as a cheerleader (keeping clients encouraged and on track)
- Guide new clients through website layout & design decisions, including gathering branding requirements, providing guidance on best practices for site design, and helping structure their existing content into an intuitive sitemap
- Guide new clients through ticket portal and ecommerce setup
- Hold weekly video conference meetings with clients throughout the development of their site, answering questions and demonstrating best practices for page layouts and content organization
- Manage timelines to ensure the project stays on track
- Help clients understand technical aspects of the process including domain management, search engine optimization, ADA compliance, and analytics
- Make retention calls to ensure we meet our clients’ needs
- Assist with Help Desk support lines via email, online chat, and phone. We serve as our clients’ primary resource for the life of the account
- Identify opportunities for clients to be even more successful with additional Saffire services, such as ecommerce, design updates, and ticketing
- Limited weekend support may be necessary
- Other duties as assigned
Skills
- Friendly, outgoing personality who likes being on video calls and genuinely cares about our clients' success
- Top-notch communication skills – ability to clearly present information both verbally and written
- Incredibly quick learner – ability to understand our software and apply it to meet our clients' needs
- Tech-savvy
- Propensity to use the internet to “figure stuff out” quickly and on the fly
- Detail-oriented with an eye for catching errors
- Motivated, self-starter personality – ability to organize tasks and manage priorities
- Willingness to travel throughout North America
Company Overview