Experienced Customer Support Specialist – Delivering Exceptional Experiences in a Dynamic Virtual Environment

At arenaflex, we're a global, digital business services company that's passionate about making people's lives simpler, faster, and safer. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

About arenaflex

arenaflex is a company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Our mission is to make people's lives simpler, faster, and safer by providing innovative solutions that meet the evolving needs of our clients. We're inspired to deliver only the best in all that we do, and we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Benefits of Working with arenaflex

We offer a range of benefits that make us an attractive employer, including:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to help you recharge and relax
• Employee wellness and engagement programs to support your physical and mental well-being

Teleperformance and You

As a Customer Support Specialist at arenaflex, you'll be a key contributor to our team, working in a collaborative and engaging environment. You'll have the chance to interact with people from all walks of life, and no two days will be the same. You'll be responsible for fielding customer inquiries and finding innovative ways to respond, using your excellent communication and problem-solving skills to resolve issues and provide exceptional customer experiences.

Your Responsibilities

As a Customer Support Specialist, your responsibilities will include:

• Handling and carefully responding to all customer inquiries
• Providing excellent customer service through active listening and empathy
• Working with confidential customer information and treating it sensitively
• Aiming to resolve issues on the first call by being proactive and resourceful
• Appropriately communicating with customers to ensure their needs are met
• Calmly attempting to resolve and de-escalate any issues that may arise
• Escalating interactions when necessary and appropriate
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues to help improve our services

We're Looking for Fearless People

We're looking for people who are inspired to deliver only the best in all that they do. If you're a motivated and enthusiastic individual who is passionate about providing exceptional customer experiences, we'd love to hear from you. Our ideal candidate will have:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferably in a call center or similar environment)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home as a Customer Support Specialist, you'll need to meet the following requirements:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a culture of inclusion and diversity, where everyone feels welcome and valued. We're an Equal Opportunity Employer, and we're proud to be a part of the Bristol, TN community.

How to Apply

If you're a motivated and enthusiastic individual who is passionate about providing exceptional customer experiences, we'd love to hear from you. Please apply through our website, and we'll be in touch to discuss your application. Apply Now! Apply for this job