Experienced Customer Service Representative – Data Information Processor – US Remote

At arenaflex, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

About arenaflex

arenaflex is a leading provider of on-demand data solutions for auto finance, government and law enforcement organizations. Utilizing a national network of digital recognition technology devices, arenaflex aggregates and stores real-time intelligent data in a centralized, secure database, subject to the most stringent privacy and compliance standards available today. Our technology is nothing without the people behind it.

Job Description

We are a leader in the Repossession industry and are seeking a detail-oriented, driven Customer Service Processor to join our team. This position involves administering the acceptance of assignments from client/lenders, processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while managing a high call volume.

Key Responsibilities:

* High multi-tasking environment

• Work within multiple systems
• Utilize client/lender databases, if applicable, to execute specific lender requirements
• Work in upwards of 15 different tabs between multiple screens
• Excellent customer service skills
• Ability to work independently as well as within a team
• Excellent communication skills
• Follow through and ownership of work to completion required
• Previous collection, repossession or automotive industry experience preferred
• Microsoft Office and Google Suite product experience
• 40 wpm minimum
• Must be able to handle multitasking on a computer with multiple screens
• Ability to work remote without outside distractions

Essential Qualifications:

* High School Diploma or equivalent

• Minimum 2 years of customer service experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Preferred Qualifications:

* Previous experience in the collection, repossession or automotive industry

• Microsoft Office and Google Suite product experience
• 40 wpm minimum
• Ability to work in a high multi-tasking environment
• Ability to work independently as well as within a team
• Excellent communication skills

Skills and Competencies:

* Excellent customer service skills

• Ability to work independently as well as within a team
• Excellent communication skills
• Ability to multitask and manage multiple systems
• Ability to work in a high-pressure environment
• Strong problem-solving skills
• Ability to work with a high level of accuracy and attention to detail

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a range of training and development opportunities to help you grow and succeed in your career

• Our team is passionate about helping our customers and each other, and we're committed to creating a culture of learning and growth
• We offer a range of benefits and perks to support your well-being and success, including medical, dental, and vision benefits, 401K with company match, and paid time off packages

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, and this position can be worked from anywhere in the US

• We're a people-first and community-focused culture, empowering every arenaflex employee to be their most authentic self and to do their best work to deliver on the promise of a safer world
• We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Incentive bonus plans
• Medical, dental, and vision benefits
• 401K with company match
• 10 paid holidays
• Generous paid time off packages
• Employee stock purchase plan
• Paid parental and family leave
• And more!

How to Apply:

If you're passionate about delivering exceptional customer service and working in a fast-paced, dynamic environment, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Accommodation Request:

If you require an accommodation to apply for this position, please email [insert contact information]. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. Apply for this job