Customer Experience Representative - Mom & Baby at arenaflex
Are you a compassionate customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? If so, arenaflex is looking for a talented Customer Experience Representative - Mom & Baby to join our team!
About arenaflex
arenaflex is a leading provider of home health products and equipment, dedicated to revolutionizing the industry by prioritizing our customers, community, and coworkers. With a focus on innovation and customer-centricity, we've created a better way of doing business that sets us apart from the rest. Our commitment to excellence has earned us recognition as a top workplace, and we're proud to be a part of the Inc. 5000 Best Place to Work award winner.
The Opportunity
As a Customer Experience Representative - Mom & Baby, you'll be part of a dynamic team that provides breast pumps, maternity compression, and lactation support services to new and expectant mothers. You'll work closely with expecting mothers, MD offices, and insurance providers to deliver exceptional customer experiences and drive business growth. With a focus on four key pillars – customer service, phone metrics, gross profit, and closing percentage – you'll have the opportunity to make a real impact and contribute to our company's success.
Primary Responsibilities
As a Customer Experience Representative - Mom & Baby, your primary responsibilities will include:
- Working with customers who have requested mom and baby items through insurance
- Overseeing orders nationwide for mom and baby items through insurance
- Interfacing with existing customers to determine which products meet their needs
- Presenting arenaflex's services and handling inbound calls/emails from patients to convert them to potential sales
- Contacting patients through outbound phone calls and emails to investigate and troubleshoot customer service issues
- Communicating with customers to provide equipment/sizing troubleshooting and prompt follow-up for services promised/rendered
- Entering new customer demographics and updating changes to existing accounts
- Documentation processing, including verification of insurance
- Order entry and data maintenance
- Other duties as assigned
Skills for Success
To succeed in this role, you'll need:
- Excellent customer service skills and the ability to handle high call volumes
- Strong verbal, written, listening, and presentation communication skills
- Self-motivation, high energy, and an engaging level of enthusiasm
- Exceptional critical thinking and organizational skills
- Ability to work individually and as part of a dynamic team
- Self-discipline and the ability to multi-task and research
- Willingness to work in a high-stress environment
- Proven work history illustrating stability, reliability, and strong work ethics
- Sensitivity to patient care issues and the ability to maintain HIPAA confidentiality
Required Qualifications
To be considered for this role, you'll need:
- A high school diploma or equivalent, with some college preferred
- Microsoft Office computer skills
- At least 1 year of customer service experience
- Starting rate: $18 an hour!
Perks and Benefits
At arenaflex, we're committed to taking care of our employees. That's why we offer:
- Competitive pay
- Health plans with FSA or HSA options
- Dental and vision insurance
- Optional life insurance
- 401K with company match
- 12 weeks of parental leave for birthing parents and 4 weeks of leave for non-birthing parents
- Additional parental benefits, including fertility stipends, free diapers, and breast pumps
- Paid holidays
- PTO accrual from day one
- Employee assistance programs
- And much more!
Why Join arenaflex?
At arenaflex, we're proud of our commitment to our employees and our community. We've been recognized locally and nationally for our achievements, including:
- Inc. 5000 Best Place to Work award winner
- Family Forward Certified
- HME Excellence Award
- Sky High Growth Award
If you're looking for an opportunity to make an impact and join an organization with unlimited growth potential, we want to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Apply Now!
Ready to join our team and make a difference? Apply now to become a Customer Experience Representative - Mom & Baby at arenaflex! Apply for this job