Frontier AI & Agentic Automation Intern (People Technology)

SolarWinds is a people-first company focused on enriching the lives of its employees and customers. The Frontier AI & Agentic Automation Intern will contribute to developing innovative HR services using Autonomous AI Agents and work on prototyping solutions that leverage leading AI models and platforms.

Responsibilities

• Design and implement Retrieval-Augmented Generation (RAG) pipelines that leverage the Glean platform's knowledge graph and secure search API to provide highly accurate, permission-aware context to LLMs for HR-related queries
• Focus on the security and compliance aspects of grounding AI answers in sensitive employee data (e.g., policies, payroll data)
• Prototype and test agents that use different LLM backends (e.g., Gemini API for multimodal analysis, Claude API for complex policy reasoning) based on the specific requirements of the HR task
• Explore the use of Microsoft Copilot Studio to create custom tools (plugins) and orchestration flows that integrate with existing People Tech systems and can be leveraged within the Microsoft 365 environment
• Build custom, encapsulated actions (tools) using Python or JavaScript to enable Agents to perform functions within HR systems (e.g., submitting a ticket, updating a profile field, retrieving a specific document based on Glean search results)
• Specifically, investigate the Model Context Protocol (MCP) if applicable, to enable seamless interoperability between Glean knowledge and Copilot agents
• Develop a testing methodology to compare the accuracy, helpfulness, and safety of Agent responses when using different LLM providers and grounding sources
• Document the decision-making logic and failure modes of autonomous agents to ensure auditability and responsible AI practices

Skills

• Current Enrollment: Pursuing a Master's or advanced Bachelor's degree in Computer Science, AI/ML, Data Science, or a closely related field
• Understanding of HR data security, PII (Personally Identifiable Information) handling, and relevant compliance frameworks
• Excellent verbal and written communication skills with strong time management ability
• Ability to work independently and collaboratively within a team
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Must be able to work in a fast-paced, dynamic environment, under pressure, and with a high degree of professionalism, delivering high-quality results on time
• Proficient in MS Office 365 and willing to learn internal systems and other technical tools
• Programming Proficiency: Strong proficiency in Python for building APIs, agents, and custom tools
• Direct experience using the APIs of Gemini, Claude, or other frontier LLMs for structured data generation and complex reasoning
• Demonstrated understanding of AI Agent architectures (Planner, Tools/Actions, Memory, RAG)
• Practical experience working with REST APIs and handling structured data (JSON, YAML)
• Familiarity with at least one enterprise AI tool or framework (e.g., LangChain, or prior exposure to Copilot Studio or Glean)
• Hands-on experience building custom Plugins/Tools for Microsoft Copilot Studio or similar platforms (e.g., Power Automate, Power Apps connectors)
• Experience with Glean Search or other sophisticated enterprise knowledge graphing/semantic search platforms
• Experience with cloud platforms (Azure, GCP, or AWS) and containerization (Docker)

Benefits

• Friendly, fast-paced atmosphere
• Collaborative diverse working environment in a growing company
• Work with innovative technologies & solutions

Company Overview

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