Field Technical Service Representative 2
Sharp Business USA is a direct sales division of Sharp Electronics Corporation, focused on innovative technologies and services. The Field Technical Service Representative 2 will manage and maintain Sharp equipment in the assigned Columbia/Midland territory, providing hands-on technical support and ensuring customer satisfaction.
Responsibilities
- Independently services and maintains a full territory in the installation, maintenance and repair of Sharp equipment with minimal supervision
- Resolves at least 85% of service calls upon completion of training and territory assignment
- Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins
- Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products
- Resolves all normal customer relations' situations and communicates any unusual customer situations to a higher level
- Maintains parts inventory and achieves exemplary levels of inventory control and usages
- Completes all required administrative functions in an accurate and timely manner
- Cooperates with fellow workers and management to achieve Branch service goals
- Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution
- Performs other duties as prescribed by the Branch Field Service Manager
Skills
- 1-3 years of experience copier repair or repair and maintenance of electronic equipment
- High School Diploma or equivalent mandatory
- Must possess Comptia A + certification
- Must possess strong communication skills, excellent customer service skills and mechanical aptitude
- Must successfully complete Sharp equipment pre-testing and training
- Valid Drivers License, and Automobile insurance within company guidelines
- Technical vocational schooling preferred (electronics or electro-mechanical)
- Knowledge of Windows and Microsoft Office software products preferred
Benefits
- Flexible hybrid work schedules.
- Comprehensive, family-friendly healthcare plans (medical, dental, vision).
- 401k retirement plan with a competitive match and plenty of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
- Financial protection for you and your family (life insurance and disability insurance)
- Rewarding and wholistic wellness program.
- Training, professional development, and mentorship
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
- Dynamic culture eager to innovate, enhance diversity, and work smarter.
Company Overview