Director, Account Management and Health Information Technology Training- Vaccines

About the position The Director, Account Management and Health Information Technology Training will serve as the training expert for Strategic Accounts, Account Management, and Health Information Technology (HIT). This role is pivotal in developing and executing value-aligned training content for Account Managers and HIT & Data Strategists, focusing on health systems and various customer types across the US. The Director will lead the transformation of the organization into a B2B partner, enhancing the Account Management team's capabilities through innovative training strategies and collaboration with cross-functional teams.

Responsibilities

• Leads development of longitudinal Account Management & Strategic Accounts training strategy and subsequent execution.
• Leads development of Health Information Technology (HIT) training strategy, plan, and execution.
• Builds new hire training program for HIT Data & Strategists.
• Reimagines and builds new hire training program for SAMs and DNAs that is differentiated by customer type.
• Becomes a certified facilitator of Value Focused Engagement (VFE) and trains all new SAM, DNA, and HIT & Data Strategist hires on VFE.
• Proactively identifies future opportunities for training to support SAMs, DNAs, and HIT & Data Strategists.
• Develops digital training programs consistent with established best practices in adult learning principles.
• Identifies gaps in training plans and comes forward with actionable solutions.
• Strategizes with cross-functional departments to develop a comprehensive training plan for existing and new Account Managers.
• Works directly with GTMC partners to ensure relevant product content is tailored specifically for Account Managers.
• Manages certification process for Value Focused Engagement and Brand imperatives to ensure compliance with Standard Operating Procedures.
• Creates a marketing asset & solution sustainment plan in conjunction with Account Management and HIT leadership.
• Assesses the effectiveness of training programs and product learning modules, upgrading learning material as needed.
• Develops continuous learning tools, e-learning, Advanced Training, and Experiential training as well as assessment programs to support all training programs.
• Ensures training projects and materials meet good training and adult learning principles and have undergone the correct regulatory review process before delivery.
• Leads all planning, execution, and facilitation for Account Management & Strategic Accounts meetings, TTTs, and POAs.
• Partners with Marketing and Sales leadership teams to measure and monitor the impact of training on the business and make recommendations for improvement.
• Manages and leads partnership with external vendors to support training curriculum development.
• Develops Scopes of Work (SOW) for new and existing projects with outside vendors and manages the projects from inception to completion.
• Identifies opportunities to work with external partners to deliver content related to market knowledge and account management.

Requirements

• Bachelor's degree required, Advanced Degree preferred.
• 8+ years of commercial experience.
• 5+ years experience working with large organized customers (health systems, medical groups, IDNs, W/Ds, GPOs, PBGs, etc.).
• 3+ years experience working with EHRs, CRMs, or HIT platforms.
• 2+ years of people leadership.
• 2+ years experience in instructional design and adult learning principles.
• Experience building digital training programs consistent with established best practices in adult learning principles.
• Experience developing and executing training content for customer facing teams.
• Executive communication skills, ability to communicate to audiences of varied sizes and levels.
• Relationship builder with strong track record of excellent execution working with cross-functional teams. Nice-to-haves
• Experience in both marketing and a sales related function (sales strategy, field sales, account management).
• Leader in an ever-evolving environment, with demonstrated use of change management strategies/tactics to influence new ways of thinking and working.

Benefits

• High-quality healthcare coverage.
• Prevention and wellness programs.
• At least 14 weeks' gender-neutral parental leave.
• Sales incentive opportunities based on performance.
• Participation in Company employee benefit programs. Apply tot his job

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