Customer Service Support Representative - Remote Opportunity at arenaflex

Join arenaflex's Revenue Cycle Management Division and be part of a team that improves health and improves lives. Are you passionate about delivering exceptional customer experiences and motivated to work in a customer-centric team? Do you thrive in a dynamic and innovative environment where learning and engagement are valued? If so, we invite you to explore the exciting opportunity of becoming a Customer Service Support Representative at arenaflex.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving health and improving lives. Our Revenue Cycle Management Division is a critical component of our organization, working tirelessly to ensure that our clients receive the highest level of service and support. As a Customer Service Support Representative, you will be an integral part of this team, working closely with physician offices, hospital laboratories, patients, and internal customers to address their needs accurately and efficiently.

Responsibilities

As a Customer Service Support Representative at arenaflex, your primary responsibilities will include:

• Following approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOPs, providing recommendations for process improvements
• Handling sensitive information in a confidential manner
• Reading and understanding explanation of benefits or correspondence
• Documenting all activity made to a claim
• Communicating via telephone with physicians, insurance companies, and patients
• Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information

Requirements

To be successful in this role, you will need to possess:

• A High School Diploma or equivalent
• REMOTE WORK: A dedicated work-from-home space
• Ability to manage time and tasks independently while maintaining productivity
• Previous medical and/or call center experience (a plus)
• Technical Requirements:

+ Internet download speed of at least 50 megabytes per second + No satellite internet + Ability to connect equipment to router/modem with Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port)

Why Join arenaflex?

As a Customer Service Support Representative at arenaflex, you can expect:

• Work from home opportunity
• Generous paid time off
• Medical, Vision, and Dental Insurance Options
• Flexible Spending Accounts
• 401(k) and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• And many more incentives!

Schedule and Benefits

* Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

• Benefits: Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable (for more detailed information, please click here)

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer, striving for diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual.

How to Apply

If you are passionate about delivering exceptional customer experiences and motivated to work in a customer-centric team, we encourage you to apply for this exciting opportunity. Click the link below to register as a candidate and start your journey with arenaflex. Apply Job!

Application Window

The application window for this position closes on August 2, 2024. Don't miss this opportunity to join arenaflex's Revenue Cycle Management Division and be part of a team that improves health and improves lives. Apply for this job