Experienced Patient Screeners/Customer Service Representative – UHealth Campus
At arenaflex, we're committed to delivering exceptional patient experiences that set the standard for healthcare excellence. As a key member of our Patient Experience team, you'll play a vital role in creating a welcoming environment for patients, families, and visitors. If you're passionate about providing top-notch customer service, empathetic support, and a warm smile, we invite you to join our dynamic team as a Patient Screener/Customer Service Representative.
About arenaflex
arenaflex is a leading academic medical center, proudly serving South Florida, Latin America, and the Caribbean. As a university-based health system, we're driven by a commitment to innovation, research, and medical education. Our team of over 100 specialists and sub-specialists provides more than one million patient encounters each year, making us a hub for exceptional patient care. We're proud to be a workplace where talented individuals can grow, learn, and thrive.
Job Summary
As a Patient Screener/Customer Service Representative, you'll be the first point of contact for patients, families, and visitors, setting the tone for their experience at arenaflex. Your primary responsibilities will include:
- Creating ID badges for patients, families, and visitors
- Providing directions and assistance as needed
- Assisting with parking validations and other needs
- Maintaining patient confidentiality and adhering to HIPAA requirements
- Utilizing the Fast Pass system to streamline badge issuance
- Demonstrating professionalism, cooperation, and a kind demeanor
- Listening carefully to patient requests and providing proactive support
- Escorting patients or family members when necessary
- Assisting with wheelchair transportation and other needs
- Verifying appointments in EPIC to validate parking
- Collaborating with Public Safety for patients/visitors flagged in our system
- Maintaining a clean work environment and professional appearance
CORE FUNCTIONS
* Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements.
- Make safety, customer service, care, and satisfaction the priority in every interaction.
- Responsible for badging all patients, families, and visitors that enter the arenaflex hospital.
- Creating an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges.
- Adheres to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members.
- Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements.
- Listens carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require.
- Escorts patients or family members when appropriate.
- Assist with wheelchair transportation or anything needed to help our differently-abled patients.
- Verify appointments in EPIC to validate parking.
- Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system.
- Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.
- Cover weekend and/or evening shifts as required.
CORE QUALIFICATIONS
* High School diploma or equivalent
- Prior Customer Service experience helpful
Knowledge, Skills, and Abilities
* Proficiency in English; multilingual skill is strongly preferred. Spanish speaking preferred.
- Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.
- Ability to multitask and utilize time-management skills.
- Provide the highest level of customer service and promote a welcoming environment.
- Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude.
- Ensures a clean, pleasant, and safe working environment.
- Maintains professional attire and demeanor to project confidence with patients, families, and visitors.
What We Offer
* Competitive salaries
- Comprehensive benefits package including medical, dental, tuition remission, and more
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- A chance to make a meaningful difference in the lives of patients and families
Work Environment and Culture
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional patient experiences, and we're looking for like-minded individuals to join us. As a Patient Screener/Customer Service Representative, you'll be part of a dynamic team that's dedicated to excellence in patient care.
How to Apply
If you're passionate about delivering exceptional customer service and creating a welcoming environment for patients, families, and visitors, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Apply for this job