Experienced Air Customer Service Agent - Remote US Opportunity
At arenaflex, we're on a mission to revolutionize the way we travel and connect with our customers. As a leading player in the travel industry, we're committed to delivering exceptional experiences that exceed our guests' expectations. We're now seeking an exceptional Air Customer Service Agent to join our team and help us achieve this vision.
As an Air Customer Service Agent, you'll be the face of arenaflex, providing top-notch support to our guests and travel partners. You'll be responsible for handling phone calls, chats, and emails, resolving air-related issues, and ensuring that our guests have a seamless travel experience. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are eager to join a dynamic team, we want to hear from you!
Responsibilities:
As an Air Customer Service Agent, you'll be responsible for:
* Answering phone calls, chats, and emails from guests, travel agents, and airlines, providing accurate and prompt responses to their queries.
* Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other air-related transactions.
* Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
* Realigning pricing within PNR to collect additional money outside final payment.
* Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report.
* Assigning ancillary services to guests when requested.
* Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation.
* Researching air schedules booked for crew outside of budget.
* Processing last-minute crew changes in regards to air accommodations.
* Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
* Communicating effectively with customers, co-workers, and management to reduce communication-related work errors.
* Consistently delivering on commitments to external and internal customers to drive customer satisfaction.
* Demonstrating commitment through behaviors and performance that are aligned with our core values.
* Exhibiting integrity, fairness, and professionalism in everyday conduct.
* Performing any additional duties assigned by leadership.
Requirements:
To succeed in this role, you'll need:
* Experience in the travel and hospitality industry, preferably in a high-volume call center.
* Proficiency in Microsoft Word, Excel, and Outlook.
* Excellent phone and customer service skills.
* Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
* Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
* Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
What You Can Expect:
As an Air Customer Service Agent at arenaflex, you can expect:
* Cruise and travel privileges for you and your family.
* Health benefits.
* 401(k) plan.
* Employee Stock Purchase Plan.
* Training and professional development opportunities.
* Tuition and professional certification reimbursement.
* Rewards and incentives.
* A competitive base hourly range of $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience.
Our Culture: Stronger Together
At arenaflex, our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're committed to creating a culture that values diversity, equity, and inclusion, and we're proud to be an equal opportunity employer.
How to Apply:
If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, please submit your application through our website. We can't wait to hear from you!
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Join Our Team Today!
At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. We're proud to be an equal opportunity employer and welcome applications from qualified candidates who share our values.
What We Offer:
- Cruise and travel privileges for you and your family
- Health benefits
- 401(k) plan
- Employee Stock Purchase Plan
- Training and professional development opportunities
- Tuition and professional certification reimbursement
- Rewards and incentives
- A competitive base hourly range of $15.91 to $21.49
Our Culture:
At arenaflex, our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.
How to Apply:
Submit your application through our website and join our team today!
Apply Now! ``` Apply for this job