Bilingual (Spanish) Loss Mitigation/Collections Representative - Hybrid
Canvas Credit Union is dedicated to transforming financial services, focusing on education and support for their members. The Bilingual Loss Mitigation/Collections Representative is responsible for managing delinquent loan accounts, ensuring positive member relations, and providing ethical lending solutions in a high call volume environment.
Responsibilities
- EDUCATE our members by providing information and support through trying times
- PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening
- PROCESS and review Right of Offset to eligible member accounts. (Don’t worry, we’ll teach you everything about this.)
- CONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current
- ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful
- MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity
- INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans
- REVIEW and process Right of Offset to eligible member accounts
- ADHERE to Credit Union policies and all relevant regulations in connection with collections activity
- COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements
Skills
- Bilingual in Spanish
- Strong interpersonal skills
- Ability to connect with members in a professional and calm manner
- Ability to work independently
- Ability to work a flexible schedule Monday through Friday - 40 hours per week
- Manual dexterity - the ability to lift files and flex paperclips
- Ability to comply with Credit Union policies and all relevant regulations in connection with collections activity
- Ability to comply with Bank Secrecy Act (BSA) and other compliance requests and requirements
- Passion for helping others
- Desire for a career, not just a paycheck
- Experience in a fast-paced, high call volume work environment
- Experience in collections or loss mitigation
- Service excellence awards or recognition
Benefits
- Medical/Dental/Vision Insurance
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Paid Wellness Day
- Paid Volunteer Time
- Flexible Spending Account
- Health Savings Account
- World Class 401(k) Plan
- Tuition Reimbursement
- Rate Discounts on Qualifying Loans
- May be eligible for incentives or discretionary bonus based on results
Company Overview