Account Manager, Level 1
CarGurus is the largest and fastest-growing automotive marketplace, dedicated to bringing trust and transparency to car shopping. The Account Manager role focuses on leading the success, retention, and growth of a designated book of business, ensuring that dealer partners receive value from their services and driving product usage through effective relationship management.
Responsibilities
- Partner with AE to support the shared book of business
- Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite)
- Complete post-sale onboarding for new dealerships and dealership personnel
- Be data-driven in quantifying the value of our service to dealers and identifying opportunities for growth and improved results
- Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices
- When appropriate, work with the customer to follow up on technical, billing, and content issues
- Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within the CarGurus organization
- Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within the dealership
Skills
- 1–3 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts
- A proven ability to drive retention and growth through strong relationship-building, consultative guidance, and insight-driven engagement
- Excellent communication skills, with comfort presenting data and recommendations to stakeholders at all levels
- Strategic problem-solving skills with the ability to analyze data, spot trends, and develop action plans
- Strong time management and organizational skills to balance a large, dynamic book of business
- Adaptability and resilience in a fast-moving, evolving business environment
- Experience working cross-functionally with sales, support, product, and technical teams
- Proficiency in Google Workspace and/or Microsoft Office; CRM experience (e.g., Salesforce) a plus
Benefits
- Equity for all employees
- Career development and corporate giving programs
- Employee resource groups (ERGs) and communities
- Flexible hybrid model
- Robust time off policies
- Daily free lunch
- New car discount
- Meditation and fitness apps
- Commuting cost coverage
Company Overview
Company H1B Sponsorship