Product Operations Specialist (Content Issue Discovery) - Content Ecosystem (San Jose)

TikTok is the leading destination for short-form mobile video, aiming to inspire creativity and bring joy. The Product Operations Specialist will lead operations in the short-video ecosystem, focusing on risk identification and resolution while collaborating with various teams to enhance user safety.

Responsibilities

• Lead short-video ecosystem operations by identifying, analyzing, and responding to risks detected across multiple content channels. Utilize internal detection and mitigation tools to execute timely emergency responses to platform issues
• Monitor the effectiveness of issue resolutions, evaluate cases of missed detections or leakage, and continuously refine emergency strategies and workflows to improve efficiency
• Collaborate cross-functionally with business, policy, algorithm, review, and engineering teams to build effective collaboration mechanisms. Stay updated on potential risks and business changes, coordinate across upstream and downstream teams, and drive improvements in overall risk-identification capabilities to ensure timely and effective issue resolution

Skills

• Bachelor's degree or above, with strong content understanding; experience in strategy operations, content operations, or risk management preferred
• Passionate user and/or creator of content products; frequent users of social or video platforms preferred
• Excellent communication, collaboration, and project-management skills; resilient, proactive, responsible, and able to identify key priorities and solve complex problems with a long-term mindset
• Technical understanding of algorithms, model training, or data-driven systems
• Prior experience in Trust & Safety, Content Moderation, Risk Operations, or Recommendation Systems, Recommendation Strategy is highly valued
• Ability to collaborate effectively across engineering, policy, and operations to align on scalable solutions in a fast-paced, global environment

Benefits

• Employees have day one access to medical, dental, and vision insurance
• A 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company Overview

Company H1B Sponsorship