Welcome Desk - Program Assistant
LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. The Program Assistant is responsible for handling administrative responsibilities at the Welcome Desk, providing support to ensure efficient operations, and creating a welcoming environment for guests.
Responsibilities
- Creates a welcoming and engaging environment for all guests
- Welcomes, triages, checks in and guides guests arriving to LAFH service centers at The Campus
- Receives online and phone referrals. Schedules appointments to meet with appropriate LAFH staff
- Answers welcome desks phone lines
- Collaborates with cross departmental teams and security
- Facilitates receiving, tracking and mail pick up for participants and delivering mail to sites
- Sorts, tracks, delivers packages to campus-based staff and storage rooms and delivers to satellite sites as needed
- Ensures welcome desk, service center and intake rooms are prepared for participant and staff use
- Stocks basic needs supplies and food for participants coming to service center
- Completes administrative tasks such as creating agendas, memos, copies, fax, scan and uploading documents etc. as directed by supervisor
- Stocks LAFH programs messaging materials, resources guides, program guides
- Provides crisis intervention and de-escalation
- Coordinates with internal and external stakeholders to ensure all guests needs are addressed to our best ability
- Ability to work a flexible work schedule, including evenings and weekends as needed
- Additional tasks, projects, and responsibilities as assigned by supervisor
Skills
- Fluent in English required
- Typing, numeric keypad, and computer skills (e.g. Excel, Word, Zoom, web-based scheduling software)
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to manage time effectively and meet deadlines
- Team player with customer service orientation
- Maintain and execute confidential information according to HIPAA standards
- Obtain and maintain CPR/First Aid Certification
- Ability to pass post-offer Tuberculosis (TB) clearances
- Ability to work a 9/80 work schedule
- At least one (1) year of administrative/clerical experience
- Bilingual in Spanish preferred
Benefits
- Health
- Dental
- Vision
- Life Insurance
- 403B Retirement Plan
- 529 Education Savings Plan
- Long Term Disability
- Employee Assistance Program
- Flexible Spending Accounts (FSA)
- Legal Access Plan
- Employee Appreciation Program
- Company Sponsored Employee Events
- Staff Development
- 9/80 Alternative Work Schedule
- Paid Sick
- Vacation
- 13 Observed Holidays
- Public Service Loan Forgiveness Program Eligibility
Company Overview