Guest Services Usher/ Greeter
The San Francisco Giants are looking for Ushers/Greeters to join their Guest Services Department for the 2026 season. In this role, you will serve as an ambassador for the Giants and Oracle Park, ensuring guests have a safe and enjoyable experience while providing excellent customer service.
Responsibilities
- Greet guests with a positive attitude at all times, offering to help them before they have to come to you
- Perform line management duties ensuring proper access in a safe, efficient manner
- Greet guests at entry gates and scan their tickets
- Facilitate giveaways
- Provide wayfinding around the Park directing guests to sections, seats, restrooms, food options etc
- Escort guests to their seats while sometimes using a wheelchair
- Check tickets for proper access to levels, sections and seats
- Monitor seating sections and aisles, keeping them clear
- Communicate guest-related incidents or safety issues to Security and Maintenance ensuring safety and cleanliness
- Operate elevators and/or monitor escalators for safe usage
Skills
- Safety consciousness and provide excellent customer service and communication skills
- Able to work flexible hours - weekdays, nights, weekends and holidays based upon the event schedule
- Comfortable on your feet and moving around (up and down stairs, ramps, walkways etc.) during shifts as well as working in small spaces (such as an elevator)
- Punctual (on time for your scheduled shifts)
- Flexible in working different positions and performing different functions
- Great at multi-tasking in a fast-paced team environment collaborating with others
- Comfortable working outdoors subject to various weather conditions
- Proactive and comfortable working with conflict de-escalation, resolution and problem solving
Benefits
- Indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage
- Access to Giants tickets
- Dedicated mental health support
- A hybrid working environment
- Transportation benefits
- Wellness programs
- Paid time off including half day Fridays during the season and an extended holiday break
Company Overview