[Remote] Case Analyst I (Remote)
Note: The job is a remote job and is open to candidates in USA. World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. The Case Analyst I--Bilingual will be responsible for examining case files, analyzing data, and ensuring the accuracy of case information to support the credential evaluation process.
Responsibilities
- Processing files from a variety of educational regions
- Determining if each document meets WES’ documentation requirements
- Processing applications within specified timeframes, checking for accuracy and consistency of assessment outcomes
- Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents
- Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases
- Becoming familiar with the end-to-end credential evaluation process and aware of the related dependencies
- Maintaining the security and privacy of applicant information
- Other duties as assigned
Skills
- Bachelor's degree in relevant discipline or equivalent experience
- 1+ years of experience in credential processing and monitoring preferred
- Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly
- Fluency in German and/or French (note: speaking in German or French is not required, however candidate must be able to read and comprehend documents in German or French)
- Strong English language skills (ability to read and communicate in English)
- Strong remote work and digital communication skills required
- Strong ability to learn and apply new knowledge about international education systems
- Experience working in multiple systems simultaneously
- Experience working in a fast-paced, high-volume environment
- Ability to learn to use known, practiced protocol for evaluating educational credentials
- Ability to learn to identify files outside of scope of knowledge
- Ability to contribute new ideas and recommendations for process improvement
- Ownership and initiative to deliver results and a strong sense of responsibility
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong commitment to WES' mission and values
- Knowledge of international education and/or foreign systems of education desirable
- Experience with credential evaluations desirable
Benefits
- Work-Life Harmony
- Rewards and Recognition
- Professional Growth and Development
- Innovation and Impact
- Community and Connection
Company Overview