Operational Risk Analyst

About the position Join Mascoma Bank’s Operations Team as an Operational Risk Analyst and help us improve our clients' financial being! At Mascoma Bank, we strive for operational excellence as we enhance the lives of our customers and communities. The Operational Risk Analyst is responsible for researching, analyzing, and reporting operational risk for both retail and operations. This position will work closely with, deposit operations, fraud, retail, risk, compliance, and other departments as needed in order to collect, identify, and resolve procedural and process gaps. This person will also work with the Director of Operational Risk to collect accurate data and reporting to create and manage risk matrix and dashboards.

Responsibilities

• Work directly with the Director of Operational Risk to identify, current and new policies and procedures that need to be updated based off risk findings
• UAT testing of drafted procedures for both retail and operations to ensure successful end to end testing before full implementation while working closely with project managers, product owners and other key stakeholders
• Work with business lines for process mapping for development and implementation of new systems/releases
• Complete daily and ongoing operational risk research and report findings, escalations, presentations to the Director of Operational Risk
• Works closely with the reporting analyst team to create and generate accurate and reportable data to be used to identify KRI’s and dashboards
• Works with the Quality Assurance Team to assist in testing and collaborate on process improvement and remediation
• Consult and collaborate with a variety of internal stakeholders to better understand the business requirements, processes, product needs and alternative solutions
• Be involved in the execution of projects, processes and initiatives that encompass all aspects of Mascoma Bank’s business objectives and strategies
• Assess retail and deposit operations to identify issues in projects, processes and new initiatives and prepare impact assessments on your findings
• Collaborate with the Director of Operational Risk to collectively think of innovative ideas that drive business through technology
• Build and utilize working relationships with internal business partners across the Bank
• Be a change leader as Mascoma Bank continues to adapt to new and exciting ways of delivering new products

Requirements

• 3-5 years of banking experience
• Associates’ degree or equivalent years of relevant work experience.
• Ability to use technology comfortably in daily operations and adopt new software or hardware systems that support a continually changing environment.
• Experience with Power BI, or other data analysis programs
• Analytical skills that allow for the development of data-driven reports?
• Must have experience working with Salesforce.
• General knowledge of business operations, objectives, strategies, process and information flow
• Flexible and adaptable to changing priorities. Must be able to manage multiple projects and be task oriented.
• Good interpersonal communication
• Must maintain confidentiality and privacy
• Professional appearance; grooming and dress consistent with MB appearance policy
• If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

Benefits

• Strong culture of belonging with a team that values creativity, new perspectives and innovation.
• Community first minded. We care about our employees and the communities we serve.
• Competitive compensation.
• Flexible work environment with onsite, remote and hybrid opportunities.
• Career development and internal career mentorship.
• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

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