Salesforce Service Cloud Product Owner

Job Title: Salesforce Service Cloud Product Owner

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers:

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you. In our Concentrix Global Products Organization, we deliver industry-leading SaaS software and services tailored to meet the evolving needs of customers worldwide. With a commitment to excellence and innovation, we empower our clients to thrive in an ever-changing landscape. We are seeking an exceptional Director of Product to lead and champion our next-generation Conversational and Generative AI tools. This role requires a visionary Product Leader with a proven track record in startup environments, strategic innovation, and the execution of transformative product roadmaps. Job Title: Product Owner - Salesforce Service Cloud Location: Work from Home About the Role: We are seeking a dynamic and experienced Product Owner to join our team. The ideal candidate will have a strong techno-functional background in Salesforce Service Cloud and its ecosystem, along with excellent communication skills. This role involves overseeing team management activities and collaborating closely with various stakeholders to deliver exceptional solutions. Key Responsibilities:

• Product Management:
• Responsible for Product Roadmap for client’s Enterprise Call Center
• Define and write Epics, Features, and User Stories in JIRA that align with business objectives.
• Collaborate with the client Scrum Master, Delivery Manager, and Architects to align product vision and priorities.
• Team Leadership:
• Manage a team of Developers and Quality Assurance professionals.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Stakeholder Engagement:
• Work closely with Product Managers and stakeholders from the client’s Enterprise Call Center and related platforms.
• Engage with cross-functional teams to ensure alignment and understanding of product goals.
• Communication:
• Serve as the primary communication bridge between the development team and client stakeholders.
• Provide clear and concise updates on product status, upcoming features, and strategic roadmaps.
• Present periodic status reports to client stakeholders
• Technical Expertise:
• Utilize functional and technical knowledge of Salesforce Service Cloud to guide product development.
• Stay informed about industry trends and emerging technologies to inform product strategy.

Qualifications:

• 4+ yrs of Salesforce/Service Cloud experience
• Proven experience as a Product Owner or similar role in a technology-driven environment.
• Strong techno-functional expertise in Salesforce Service Cloud and related ecosystems.
• Service Cloud Implementation experience.
• Exceptional verbal and written communication skills.
• Experience writing User Stories, Epics, and Features in JIRA.
• Demonstrated ability to manage and inspire a team.
• Strong problem-solving skills and a strategic mindset.

Preferred:

• Experience working in an Agile/Scrum environment.
• Familiarity with Enterprise Call Center operations and technology.
• Service Cloud Certification

The base salary range for this position is $192,250-144,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The deadline to apply for this position is 01/5/2026 #LI-Remote #WAH Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply tot his job Apply To this Job